Shipping policy
At Pippa & Co, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains our shipping options, costs and delivery information for orders placed through our website.
1. Shipping Location
All orders are fulfilled from Australia, and we currently offer delivery within Australia.
We do not currently offer international shipping unless otherwise stated on our website.
Australia Shipping Rates
Our shipping rates and estimated delivery times are based on your order total:
- Standard Shipping: $11.00 for orders below $50 — estimated delivery in 3–5 business days.
- Free Shipping: Available on orders above $50 — estimated delivery in 3–5 business days.
Shipping charges will be displayed at checkout before you complete your purchase.
International Shipping Rates
We offer international shipping to the following destinations:
United States
- Standard Shipping: $11.00 for orders below $50 — estimated delivery in 5–8 business days.
- Free Shipping: Available on orders above $50 — estimated delivery in 5–8 business days.
New Zealand
- Standard Shipping: $11.00 for orders below $50 — estimated delivery in 5–8 business days.
- Free Shipping: Available on orders above $50 — estimated delivery in 5–8 business days.
Canada
- Standard Shipping: $11.00 for orders below $50 — estimated delivery in 5–8 business days.
- Free Shipping: Available on orders above $50 — estimated delivery in 5–8 business days.
European Union
- Standard Shipping: $11.00 for orders below $50 — estimated delivery in 5–8 business days.
- Free Shipping: Available on orders above $50 — estimated delivery in 5–8 business days.
Shipping charges and available options will be displayed at checkout before you complete your purchase.
3. Order Processing
Orders are generally processed within 1–2 business days after your order has been successfully placed and payment has been received.
Orders are processed during regular business days. Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that processing times may occasionally be longer during promotional periods, sales events or periods of unusually high order volume.
4. Delivery Time
Once your order has been dispatched, standard delivery within Australia generally takes approximately 3–5 business days.
Delivery timeframes are estimates only and may vary depending on your location, courier delays, public holidays, weather conditions or other circumstances outside our control.
Remote and regional areas may require additional delivery time.
5. Order Tracking
Where tracking is available, tracking information may be provided once your order has been dispatched.
Once your order has been handed over to the delivery carrier, delivery updates and estimated arrival times may be subject to the carrier's systems and processes.
6. Delivery Address
Please ensure that your delivery address and contact details are accurate and complete when placing your order.
Pippa & Co is not responsible for delays or additional costs resulting from incorrect, incomplete or outdated delivery information provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at hello@pippanco.com. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Delayed or Lost Orders
While we work with delivery providers to ensure orders are delivered as quickly as possible, delays can sometimes occur due to circumstances outside our control.
If your order appears to be delayed or has not arrived within the expected timeframe, please contact us so we can assist you.
If an order is confirmed as lost in transit, we will work with the relevant delivery provider to investigate the matter and determine the appropriate resolution.
8. Incorrect or Damaged Deliveries
If you receive an incorrect, damaged or faulty item, please contact us as soon as possible after delivery.
Where appropriate, we may request photographs or other information to help us assess the issue.
For more information about eligible returns, replacements and refunds, please see our Returns & Refunds Policy.
9. Delivery Address Changes and Order Cancellation
If you need to change your delivery address or cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
10. Shipping Restrictions
We currently ship orders within Australia. Certain locations may be subject to delivery restrictions or additional delivery time depending on the availability of our delivery services.
11. Public Holidays and Peak Periods
Delivery and processing times may be affected during Australian public holidays, promotional events, sales periods and other peak shopping periods.
We recommend allowing additional time for your order during these periods.
12. Authority to Leave
Where available, delivery instructions may be provided through the relevant delivery service. If a carrier leaves a parcel in accordance with the delivery instructions or its applicable delivery procedures, Pippa & Co cannot guarantee the security of the parcel after delivery.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, rates or business practices.
Any updates will be published on this page. We recommend checking this page periodically for the latest information.
14. Contact Us
If you have any questions about shipping or your order, please contact us:
Pippa & Co
3A/16 Landy Street
Northgate, Queensland 4013
Australia
Email: hello@pippanco.com
Phone: +61 7 3103 2034