At Pippa & Co, we want you to be happy with your purchase. This Returns & Refund Policy explains when returns, replacements and refunds may be available for products purchased through our website.
1. Change of Mind
Due to the nature of our jewellery products, we do not generally accept returns or exchanges for change-of-mind purchases.
Before placing your order, we recommend carefully reviewing the product details, images, specifications and sizing information provided on the product page.
2. Faulty or Damaged Products
If you receive a product that is faulty or damaged, please contact us as soon as possible after receiving your order.
To help us assess the issue, we may ask you to provide photographs or other relevant information about the product and its condition.
Where a product is confirmed to be faulty or damaged, we may offer an appropriate remedy, which may include a replacement or refund depending on the circumstances.
3. Incorrect Item Received
If you receive an item that is different from the product you ordered, please contact us as soon as possible.
We will review the issue and, where appropriate, arrange a replacement or refund.
4. Return Timeframe
Requests relating to faulty, damaged or incorrect products should be made within 30 days of delivery.
Requests received after this period may not be eligible for a return, replacement or refund unless otherwise required by applicable law.
5. Return Conditions
Where a return is approved, we may require the product to be returned in its original condition and packaging, together with any accessories or components supplied with the product.
Returned products may be inspected before a replacement or refund is issued.
6. How to Request a Return
To request a return, replacement or refund, please contact us at hello@pippanco.com with the following information:
- Your name
- Order number
- Details of the product
- Reason for the return request
- Photographs of the product, where relevant
Please do not send products back to us before contacting our team and receiving return instructions.
7. Refunds
If your refund is approved, the refund will generally be issued to the original payment method used to place the order.
The time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
8. Replacement Products
Where a replacement is approved, we will arrange a replacement product subject to availability.
If the same product is unavailable, we may provide an alternative resolution, which may include a refund where appropriate.
9. Return Shipping Costs
Where a product is confirmed to be faulty, damaged or incorrectly supplied, Pippa & Co will consider the applicable return shipping costs in accordance with Australian Consumer Law.
For change-of-mind purchases, return shipping costs are generally the responsibility of the customer where a return is otherwise agreed.
10. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.
11. Refunds for Cancelled Orders
If an order is successfully cancelled before it has been processed or dispatched, we may issue a refund to the original payment method, subject to any applicable circumstances.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable returns process may apply.
12. Promotional and Sale Items
Products purchased during promotional or sale periods remain subject to applicable consumer guarantees and the terms of this Returns & Refund Policy.
A promotional price does not remove or reduce any rights you may have under applicable Australian Consumer Law.
13. Changes to This Policy
We may update this Returns & Refund Policy from time to time to reflect changes to our business practices, products or legal requirements.
Any updated version will be published on this page.
14. Contact Us
If you have any questions about returns, replacements or refunds, please contact us:
Pippa & Co
3A/16 Landy Street
Northgate, Queensland 4013
Australia
Email: hello@pippanco.com
Phone: +61 7 3103 2034