Privacy policy

At Pippa & Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, place an order or contact us, we may collect information that you provide directly to us, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details and purchase history
  • Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders.
  • Process payments and transactions.
  • Arrange delivery of your purchases.
  • Communicate with you about your orders.
  • Respond to your enquiries and provide customer support.
  • Improve our website, products and services.
  • Detect and prevent fraud, security issues or other misuse.
  • Comply with applicable legal and regulatory requirements.
  • Send marketing communications where permitted and where you have provided consent or where otherwise permitted by law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and improve your browsing experience.

Cookies may also be used by third-party services that operate on our website, including analytics, advertising and payment providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders and provide related e-commerce services.

Information collected through our store may be processed by Shopify in accordance with its applicable privacy practices.

5. Payment Information

Payments made through our website are processed using payment providers available through our checkout.

We do not generally store complete payment card details on our own systems. Payment information may be securely processed by the relevant payment provider in accordance with its own privacy and security practices.

6. Sharing Your Information

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Shopify and e-commerce service providers.
  • Payment processors and financial service providers.
  • Shipping and delivery providers.
  • Technology, website hosting and analytics providers.
  • Marketing and advertising service providers where applicable.
  • Professional advisers and service providers.
  • Government authorities or other parties where required or permitted by law.

We do not sell your personal information for money.

7. Marketing Communications

Where permitted by law, we may use your contact information to send you information about our products, promotions, special offers or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, interference and disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business records, resolve disputes, comply with legal obligations and enforce our agreements.

10. Your Privacy Rights

Depending on applicable Australian privacy laws, you may have rights relating to your personal information, including rights to request access to or correction of information we hold about you.

If you believe that information we hold about you is inaccurate or you have a privacy-related request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from Pippa & Co and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Pippa & Co
3A/16 Landy Street
Northgate, Queensland 4013
Australia

Email: hello@pippanco.com
Phone: +61 7 3103 2034